Refund Policy

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Returns

Our returns period is for 30 days from the date of purchase. If the period since purchase has passed 30 days then a refund or exchange will not be offered.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete a return, we require a receipt and/or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where partial refunds are granted.

These include (if applicable):

  • Any product with obvious signs of use.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.


Refunds (if applicable)

Upon receipt of the returned item and following an inspection, we will notify you via email that the item has been received. We will also notify you of the approval or rejection of your refund. If the refund is approved, then it will be processed, and a credit will be applied to your credit card or other method of payment.

Late or missing refunds (if applicable)

If you haven’t received the refund within a reasonable period, check with your banking institution or credit card provider. They may take several business days to process the refund.

If after a reasonable period you still have not received the refund, please contact us at sales@activefabrications.com.au.

Sale items (if applicable)

Discounted items and sale items will not be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at diggaholdings@live.com.au and send your item to: 65-71 Logan River Rd Beenleigh Queensland AU 4207.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be notified about the return.

Shipping

The return address is: Active Fabrications, 65-71 Logan River Rd Beenleigh, Queensland, 4207.

Shipping of returned items is at your expense. Shipping costs are non-refundable.

If you receive a refund, for a defective or damaged item, the cost of return shipping will be deducted from your refund.Shipping times vary depending on the delivery location.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Active Trailer Marine do not guarantee receipt of returned item.

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